Guidelines

Solo1 works because people do what they say they'll do. These guidelines keep it that way.

Your card

• Be yourself. Use your real name and an honest photo.
• Only offer what you genuinely know well enough to help someone with.
• Set hours you can really give. One hour you keep beats five you don't.
• Busy for a while? Pause your card rather than leaving requests unanswered.

Asking for help

• Be specific. "Review my pricing page" gets a better hour than "help with marketing".
• Write a clear note, so the other person can prepare.
• Respect a no. People have limited hours, and a decline isn't personal.

Giving help

• Reply to requests within 7 days, even if it's a no.
• Only accept if you can genuinely help and genuinely make the time.
• Come prepared. Read their note and think about it before you meet.
• Be honest. If something is outside what you know, say so, and point them somewhere better if you can.

During a session

• Turn up on time. If you can't make it, tell the other person as early as you can.
• Keep to the time you agreed.
• Give a real hour. Share what you know, openly and practically.
• No selling, pitching or recruiting. Solo1 isn't a sales channel.
• No payment, gifts or favours for a session. If you both want to work together afterwards, that's separate from Solo1.

After a session

• Log and confirm sessions promptly, and only for what actually happened.
• Don't trade hours just to build a balance.
• Thank-you notes should be genuine. They're public, so keep them kind and honest.

Respect and safety

• Be respectful and professional, always. No harassment, discrimination, abuse or spam.
• Keep it private. Don't share what someone told you in a session without asking them first.
• Only use someone's contact details for your Solo1 session.
• If you meet in person, choose a public or business place.

Not professional advice

Help on Solo1 is peer to peer. It isn't professional legal, financial, tax or other regulated advice. For decisions that matter, talk to a qualified professional.

Something wrong?

• If a session didn't take place, use "It didn't happen".
• For anything else, including behaviour that worries you, email hello@solo1.org.

We may pause or remove members who don't follow these guidelines or our Terms of use.